Returns policy

About this Returns Policy

The terms and conditions set out in this "Returns Policy" apply to all goods purchased from “DIMA S.A” Shop Online in Greece.
Together with the Terms of Sale this Returns Policy forms part of a legally binding contract between us and you which you accept whenever you buy goods from “DIMA S.A” Shop Online. All of the terms and conditions in the Terms of Sale will apply equally to this Returns Policy, including any defined terms. In the event of a conflict between the Terms of Sale and this Returns Policy, the Terms of Sale will apply.

 

TERMS AND CONDITIONS

1.      You have the right to return the purchased product within a period of 10 days completing the return card within the order

2.      The package should not be violated and the product must not be washed or be tried on if it is underwear or swimwear.

 

RETURN PROCESS

1.      In Store

 

If you decide to visit one of shops in order to change the purchased item all you have to do is have the return card with you and find one of our qualified assistants that will go through the process for you.

 

2.      Through Courier

 

1.      Place the product back in its original packs and then in a bigger bag or envelope so as to be protected on its way back to “DIMA S.A”

 

2.      Remember to include the return card and to specify if you want a change in the purchased piece and the reason why or a refund.

 

3.      Use the same courier that was used by “DIMA S.A” to send you the product in reference to “Returns Department”

 

In case the product does not apply to the terms and conditions above, then the company “DIMA S.A” has the right to return the product back to the customer on his charge

For further information we are always available through phone: +30 210 5200456-7, or via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.